Facilities Work Control (FWC)

About Facilities Work Control

Our Mission: To provide quality and timely customer service.

Facilities Work Control (FWC) is our operations and communications hub for Facilities Management and is the primary point of contact for service and maintenance requests. We are a customer-focused organization committed to ensuring that service expectations are met. We are at your service 24 hours a day, 7 days a week.

In order to track and monitor work being done across campus our team utilizes a CMMS system known as TMA.

For Emergencies

Coral Gables call us at 305-284-8282

RSMAS call us at 305-421-4815

Examples of emergencies include:

  • Fire
  • Flood
  • Power Outage

For Non-Emergencies

Place service request here

Examples of non-emergencies include:

  • Light out
  • Touch-up Paint
  • AC Too Cold


Contact us at facilities@miami.edu

Leadership Team

Sr. Manager, Facilities & Operations - Eli Stephan

Phone - 305-284-5685

Email - e.stephan@miami.edu

Supervisor, Facilities & Operations - Dennys Bayona

Phone - 305-284-2475

Email - dxb761@miami.edu